Shipping Policy

This policy applies to orders placed on retail.ascensionamerica.com.

Destinations

We currently ship within the United States.

Processing time

Orders are processed within 1–2 business days. Orders placed after 2:00 PM ET, or on weekends and holidays, begin processing the next business day.

Delivery estimates

Standard delivery typically arrives within 3–7 business days after processing, depending on your location. Delivery estimates are shown at checkout and are estimates, not guarantees.

Tracking

You will receive a tracking number by email as soon as your order ships. You can also use the Track Order page at any time.

Lost or damaged packages

If your package arrives damaged or does not arrive within the estimated window, contact us and we will investigate with the carrier and make it right — either a replacement or a refund.